Use the words given in capitals at the end of each line to form a word that fits in each space in the same line. There is

Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country's culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the anarchy of African bazaars, the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers fight to win their share of reduced disposable income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife." It is a question of expectations. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she haggles until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price." Could you imagine trying such tactics in a department store in your country?
Attitudes to service are, of course, affected by employers' attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more incentive to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"

the cinema tomorrow. 4) my brother went home two hours ago

1)Picturesque (Живописный)
2)Lenght (Длина)
3)To stretch (Тянуться)
4)Ancient (Древний)
5)Core (Центр)
6)Flourishing (Процветающий)

There is an example at the beginning (0).

0)LAZY

1)HONEST

2)COMPLAIN

3)NUMBER

4)MANAGE

5)USE

6)QUALITY

7)RESIGN

8)REFUSE

9)FAIR

FATHER FIRES SON

A businessman sacked his own son because of (0) laziness, incompetence

and (1)______________ . Stuart Bidwell received dozens of letters of

(2)_______________ about his work during the ten years he was his

father's employee. "He got (3)__________________ ," said Stephen.

Bidwell, Stuart's father, and the (4) ___________ of the company.

"He was absolutely (5)_________ at his job and he didnt even

have the right (6)_____________ .Eventually he was asked to hand

in his (7)__________________ after being caught making phone calls

to a girlfriend in Australia. His (8)________________ to resign forced

his father to sack him, (9) _______________ according to Stuart, who is

now suing his father.

line. There is an example at the beginning (0).

Events like city marathons are (0) increasingly popular. You don't INCREASE

have to be a (1)______________ person to take part in COMPETE

(2)_____________ , though you do need to be fairly ATHLETE

(3)________________ and reasonably fit. You can build up ENERGY

fitness by jogging. It's not the (4)__________________ that DISTANT

matters, but how long your jog for. You can improve your
(5)__________________ gradually over a period of weeks. PERFORM

In (6) ________________for a long race like a marathon it's PREPARE

(7) _________________ to run more than a couple of kilometers NECESSARY

most days. (8) ________________________marathon runners work on SUCCESS

the (9) ____________________aspects of running long races. PHYCHOLOGY
Mental (10) ____________________is just as important as being STRONG

physically fit.

the beginning (0).

Many people find their work rather (0) boring I get a lot of

(1) _______________from my job. Advertising can be very SATISFY

(2)_____ because you have to think of new ways CREATE

to attract people's________ (3) . The best way to ATTEND

do this is by surprising them. (4) ___________is boring FAMILIAR

and people soon get fed up with an (5) ______________ they ADVERTISE

have seen many times before. (6) _______________ they CONSCIOUS

want to be shocked. Apart from (7) _______________, the ORIGINAL

other really important (8) _________________ of a good campaign is CHARACTER

(9) _______________. After all if people don't remember MEMORABLE

what was being advertised, they won't buy the (10) PRODUCE

fits the space in the same line.