Допиши несколько вопросов которые люди нередко могут задать друг другу в телефонном разговоре. Образец hello Jim what are you doing now? плиззззззззззз пом

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Matyashova01

10 мая 2013 г., 12:22:57 (10 лет назад)

phone etiquette According to the accepted in the business world phone etiquette each of speaking must adhere to a specific set of rhetorical formulas Label and phone calls. If you call. Specify if you hit wherever they wanted. Introduce and summarize the reason for the call. For Secretary try to pick the most common, but the ingredients of the submission essence of the word. If you call the person who asked you to call, and it was not there or he can not come to the unit, ask to convey that you called; tell me when and where you can find it easily. If you suspect that the conversation may be delayed, ask the question: Do you have time to talk now? Remember that business dialogue on the phone - the exchange of information of operational value for a specific purpose. Speak briefly, but informative. Concluding the conversation, try in any way to leave a good impression. By the words of farewell, add a phrase such as: I hope that our contacts will be helpful! If you call. Call your organization; when the phone is in your personal account, call your office. If you do not identify themselves and the reason for the call did not call, try to clarify these details before talking; otherwise continuing contact is inappropriate ... If you suddenly go, tell the Secretary, to whom and what information on your behalf, he can pass; can not ask the caller: Who am I speaking? or What do you need ?; get friendly formula (corporate standard) breaker, for example, Good morning! The phone is the office manager. Listen to you. Answer equally relaxed on all calls, as if it was not tiring; the caller does not have to pay for something that you just upset; impossible to predict what type of call will be more useful. Demonstrate attention to the words of the interlocutor remarks: Yes, I understand ... That's right ... etc. Etiquette, conversation completes its initiator, but if you feel that the conversation is wasted, try to give it ponyat interlocutor, for example, the phrase I think we figured out the basic details ... The ability to speak on the phone without wasting time while solving all questions involves possession a certain set of speech formulas. Starting the conversation: Newsworthy: You get a call from the company ... My name is, .. I would like to ... Since you said sales manager ... Please, request for information, the desire to seek advice or support: Are you concerned about ... Can I talk to ... I would like to know ... Could you give information ... The researchers argue that a person decides to continue the conversation in the first four seconds. The initial phrase is neutral to the main subject of conversation. Make a good impression at once will help you in the first tone of voice, intonation confidence and friendliness, the rhythm of speech. Next, consider the main phrase, the question of the continuation of the conversation; it must contain a promise, intrigue, innovative approach to the problem, etc. The highlight of the conversation Exciting promise of profits, income, the effect of free services, the speed of execution: We have an interesting offer for you ... We want to make you a mutually beneficial proposal .... We would like to introduce you to our system of discounts ... Recently we changed the system of delivery of the goods, so ... Can not be sure that every phone conversation ends immediately agreed. But if you - a polite man, break a conversation without Burch not dismiss all of the interlocutor; who knows, maybe later you are to contact him. Ending the call: Neutral: Goodbye. All the best. Thanks for the information. Cheers, all the best. Looking forward to future contacts: I am confident that our contacts will be productive. I think we found a common language. I was glad to hear that. Hope we can continue the conversation at the meeting. Of people, often leading telephone conversations occurs too long-winded. Point them directly to the need to reduce the flow of speech can be uncomfortable; you do not want to offend the variance speaker even when he does not speak on the merits. Use the fact that you can hear but not see. In this case, it is appropriate of the following phrases (especially if they are true): Excuse me, I get a call from the second phone ...